Crisis
Organizational crises can strike like a sudden storm, threatening a company’s reputation, finances, and even its future. For decades, researchers have analyzed crises and how organizations manage them, uncovering valuable insights. However, this research has often been fragmented, hindering our understanding of the bigger picture.
Crisis Management: An Introduction and Overview
This lecture is about crisis management. The speaker, Marcus Ryland, introduces different types of crisis, outlines key characteristics of a crisis situation, and explores the crisis management process. He also discusses the link between crisis management and strategic management.
The lecture starts with the definition of crisis. A crisis is a rare and unusual event that threatens public security and well-being. It is characterized by ambiguity of cause and effect and means of resolution. The speaker mentioned the Chernobyl nuclear meltdown as an example of a crisis.
The lecture then explores different types of crisis. Crises can be categorized by origin (internal or external) and cause (natural/technical or human/organizational). The speaker uses Enron as an example of an organizational crisis and Chernobyl as an example of a technical crisis.
Crisis Management in Six Steps with Ricardo Vargas
According to the video Crisis Management in Six Steps with Ricardo Vargas by Ricardo Vargas, a speaker on project management, risk management, and crisis management, crisis management is an iterative process that involves six steps and four key characteristics.
The six steps to manage a crisis are: Awareness, Evaluation, Decision, Action, Feedback, Learning
The four key characteristics that are important for crisis management are: Flexibility, Empathy, Communication, Leadership
Crises and Crisis Management: Integration, Interpretation, and Research Development
It proposes a unifying framework for crisis management, drawing on diverse fields like strategy, organizational behavior, public relations, and corporate communication.
Crisis Management | What is Crisis? | Types of Crisis | Great Learning
The video outlines the different phases of crisis management, which include mitigation, preparedness, response, and recovery. The speaker also details the four types of crises: natural, confrontational, malice, and human-made disasters.
Crisis management is important because it helps organizations to minimize the damage caused by a crisis and to recover more quickly. Public relations also plays a vital role in crisis management, as it helps to shape the public’s perception of the organization during a crisis.
Crisis Management and Communications